Answers buyer and seller enquiries as they land, qualifies on area, budget, timeline and property to sell, then books the agent on duty.
- What it is fixing
- Your client's agents are at viewings all day, so a portal enquiry that rings the office reaches a voicemail while the buyer rings the next agent.
- What changes
- Calls answered under the brokerage name, buyer or seller established, budget and timeline captured, and the viewing or valuation booked on the call.
- Where the money is
- Speed to lead decides who lists a property. Frame this as the difference between a valuation booked and a valuation lost, because that is what it is.